Customer Relationship Manager/Executive

After-sales executives provide support and assistance to customers after they have purchased a product or service. Their responsibilities may include: EXPERIENCE: 2+YEARS IN REAL ESTATE

• Customer satisfaction: Ensuring customer satisfaction and minimizing complaints
• Customer relationships: Building and maintaining long-term customer relationships
• Service quality: Improving the quality of service and reducing complaints
• Service schedules: Adhering to service schedules
• Budget management: Reviewing and managing budgets for the after-sales service department
• Employee health and safety: Ensuring the health and safety of employees
• Product-related complaints: Coordinating with R&D and QA to resolve product-related complaints
• Field team utilization: Improving or monitoring field team utilization, efficiency, work plan, and skills
• Data analysis: Updating, monitoring, and analyzing the status of repairing activity or customer complaints
• Team management: Handling a team of people and managing the daily plan for the activity

Job Type: Full-time Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person